Success in customer service jobs mostly depends on the potential to build strong relationships with customers, provide in time and effective solutions to their issues, and maintain a positive attitude and professional behavior in all communication. With our customer service examples, along with professional tips you can surely entice your employer and prove that you are a good match for the job you are applying for.
Our Best Customer Service Resume Examples
1) Most Recommended Example:
Note: This is a chronological format resume example of a customer service professional.
2) Most Used Example:
Note: This is a combination format resume example of a customer service professional.
3) Most Viewed Example:
Note: This is a functional format resume example of a customer service professional.
3 Simple Steps To Create Customer Service Resume On CareerNewton
STEP 1- PICK A TEMPLATE
Before the job hunt even starts, don’t let detrimental elements get in your way. Browse through our modern resume templates.
STEP 2- FILL DETAILS
Fill out your information in the resume editor, then try out our AI Writer, and see how your resume is updated dynamically in real time.
STEP 3- DOWNLOAD/PRINT
And yes, it is completely free! We do not activate the paywall when you create a resume. If you use any of the advanced features like downloading multiple resumes, we will notify you, so you can opt to pay.
Best Writing Suggestions For Your Customer Service Resume
With CareerNewton’s AI resume builder, you can easily create a strong and enticing customer service resume that can definitely assist you to land your dream job.
Here you can easily customize your resume as per your job profile and get the best suitable suggestion or tips as per your requirements.
Some of the suggestions CareerNewton’s AI resume builder might suggest are-
- Managed customer inquiries and issues in a professional manner.
- Ability to work autonomously with minimum supervision.
- Knowledge of client service policies and practices.
- Ability to work independently and as part of a team.
- Worked in collaboration and achieved the expected outcome within a given deadline.
10 Recommended Do’s and Don’ts For Writing Customer Service Resume
- Do begin with a clear and brief professional summary statement that displays your experience and expertise relevant to the customer service field.
- Do highlight your customer service skills, including your proficiency to communicate wisely, manage crises, and provide exceptional service.
- Do include any relevant certifications, such as Certified Customer Service Professional (CCSP) or Customer Service Excellence (CSE).
- Do highlight quantifiable achievements and results, such as customer satisfaction ratings or overall growth.
- Do include your expertise in relevant software and tools, such as CRM systems or social media management platforms.
- Don’t add irrelevant work experience, such as jobs from 4 years ago that are not significant to customer service.
- Don’t include slang or technical terms that are not usually understood by those outside of the customer service field.
- Don’t provide personal details, such as your age or marital status.
- Don’t provide a photo unless it is categorically mentioned by the employer.
- Don’t forget to customize your resume to the specific job role you are applying for.
The Ultimate Guide to Beat the ATS with these Customer Service Resume Skills
ATS stands for Applicant Tracking System, which is a software that is used by several companies, including those in the customer service industry, to handle the recruitment process. ATS is basically used to automatically overview job applications and resumes, and to select the most qualified candidates for any given job profile.
In the customer service industry, ATS is actively used to handle the large number of job applications that customer service organizations receive on a regular basis. With the increased demand for customer service professionals and the large stack of applications received, customer service organizations mostly use ATS to manage the recruitment process and ensure that they are able to select the most suitable candidates quickly and efficiently.
Using our AI resume builder, you can highlight all your relevant customer service compatible skills.
Some of those skills are-
- Communication skills.
- Problem-solving skills.
- Interpersonal skills.
- Time management skills.
- Attention to detail.
- Technical skills.
- Sales skills.
Customer Service Resume Example As Per Your Experience Level
1) Entry- level (Functional)
For whom this format is ideal to use- Entry- Level professionals with less or no prior experience.
This functional resume format is most suitable for entry-level job applicants. In a functional resume format, your skills and accomplishments are displayed at the top of the resume, accompanied by your work experience and education.
2) Mid- career (Combination)
For whom this format is ideal to use– Entry-Level, Mid-Level and Executive Level professionals.
This combination resume format is most suitable for mid- career job applicants. In a combination resume format, both of your skills and work experience are highlighted, with your education section placed just after your work experience section.
3) High-level (Chronological)
For whom this format is ideal to use– Mid-Level and Executive Level professionals.
This chronological resume format is most suitable for executive- career job applicants. In a chronological resume format, your work experience is mentioned in reverse chronological order, that is starting with your most recent job.
Suggested Customer Service Cover letter
Some Facts Regarding Customer Service Field
- Customer service representatives are aiming to have a 2% annual job growth rate from 2020 to 2030, as per a report.
- The top industries for customer service jobs are retail, finance, and healthcare.
- According to a survey by a leading MNC, 64% of customers expect real-time resolutions irrespective of the customer service channel they use.
- 71% of consumers who have a supportive experience with a brand’s customer service are more likely to be the advocates of that brand.
- 86% of consumers are agreeing to pay more for a positive customer experience, according to a study.
- Companies that strengthen customer experience are 60% more profitable than those that don’t do so.
- Most relevant and significant skills for customer service jobs include communication skills, problem-solving skills, and the ability to manage difficult customers.
Frequently Asked Questions-
Q1. What sections should I include in my customer service resume?
You should provide your relevant work experience, skills, education, certifications, and any other accomplishments that make you a good fit for the job role you’re applying for. It’s also important to emphasize your relevant customer service skills and any quantify achievements or results you’ve achieved in prior job roles.
Q2. Which resume format should I use for my customer service resume?
You can use a chronological, functional, or combination resume format, depending on your work experience and ambition. It’s important to design your resume easy to read and scannable for the employer or ATS (Applicant Tracking System).
Q3. What are common errors to avoid in a customer service resume?
Some common mistakes are- Including unrelated work experience, not emphasizing your customer service skills and accomplishments, using too much slang or technical language, and not rereading for errors or typing mistakes.
Q4. Do I need to attach a cover letter to my customer service resume?
Yes, a cover letter can help you highlight your personality, interest for the job, and interest in the organization. Make sure to customize your cover letter to the specific job role and employer and showcase your relevant experience and skills.